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Principles-of-Management Test Score Report - Principles-of-Management Related Content

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WGU Principles of Management at Western Governors University(IAC1) Sample Questions (Q19-Q24):

NEW QUESTION # 19
An employee of a company is working to start a separate division. This project is out of the employee's normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
Which intrapreneurship activity describes this project?
Choose 1 answer

A. Motivation to excel
B. Opportunity obsession
C. Skunkworks
D. Bootlegging

Answer: D

Explanation:
The intrapreneurship activity described is bootlegging. Bootlegging refers to the informal and often unauthorized projects undertaken by employees who use company resources to work on new ideas outside their regular duties. These projects are not officially sanctioned but are tolerated or encouraged by supervisors to foster innovation within the company.

NEW QUESTION # 20
When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

A. Downsizing
B. Benchmarking
C. Customerization
D. Reengineering

Answer: C

Explanation:
When developing a quality management system, the step that involves answering the question, "If you were the customer, how would you like us to operate?" is known ascustomerization. This process is focused on tailoring and personalizing the customer experience to meet individual needs and preferences, thus ensuring that the company's operations align closely with customer expectations and desires. By prioritizing the customer's perspective, businesses can enhance satisfaction and loyalty, which are critical components of an effective quality management system.

NEW QUESTION # 21
In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer

A. Providing a Braille keyboard for a worker who is visually impaired
B. Providing a list of accommodations that the company is willing to make available to all potential employees
C. Providing a germ-free environment for a worker participating in a bone marrow transplant program
D. Providing an environment for a mentally ill worker where the worker does not have to interact with others

Answer: A

Explanation:
It is reasonable for an employer to accommodate the needs of a worker with a disability by providing a Braille keyboard for a worker who is visually impaired. This accommodation helps the employee perform essential job functions and is considered a reasonable adjustment under the Americans with Disabilities Act (ADA), which requires employers to make accommodations that do not impose undue hardship on the operation of the business.

NEW QUESTION # 22
A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer

A. Directional
B. Virtual
C. Divisional
D. Functional

Answer: D

Explanation:
The type of organizational design used when a company groups employees according to the tasks they perform is a functional structure. In a functional structure, employees are organized based on their specific roles or functions within the organization, such as marketing, finance, production, or human resources. This allows for specialization and efficiency within each functional area.

NEW QUESTION # 23
A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A. ISO 9000
B. Customer relationship management
C. Six Sigma
D. Reengineering

Answer: C

Explanation:
The quality process the company is using is Six Sigma. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process. It emphasizes the measurement, analysis, improvement, and control of manufacturing and business processes with the aim of producing output at or below a particular defect level. This approach requires the commitment of the entire organization, particularly top management, to ensure continuous process improvement and to maintain high standards of quality.

NEW QUESTION # 24
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