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Salesforce Service-Cloud-Consultant certification exam is a highly sought-after credential that is designed to validate the knowledge and skills of individuals who work in the service and support domain. Salesforce Certified Service cloud consultant certification is specifically aimed at professionals who are responsible for designing, implementing, and maintaining customer service solutions using Salesforce technologies. Service-Cloud-Consultant Exam assesses the candidate’s ability to configure and manage Salesforce Service Cloud applications, as well as their understanding of best practices for customer service operations.

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Salesforce Certified Service cloud consultant Sample Questions (Q263-Q268):

NEW QUESTION # 263
Which two configuration steps are required before quick actions can be used in Macros?

A. Quick Actions must be enabled in the org.
B. The specific quick action must be added to the case record Type.
C. The specific quick action must be added to the case Feed.
D. Global Actions needs on the publisher layout.

Answer: A,C

NEW QUESTION # 264
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

A. Install an adapter from AppExdiange to work with third-party on systems.
B. Create a softphone layout and assign to user profiles.
C. Assign the Salesforce CTI license to Salesforce users.
D. Enable Live Agent in their community to chat with an agent.
E. Assign the correct Salesforce users to the Call Center.

Answer: A,B,E

NEW QUESTION # 265
Which statement is true regarding the Salesforce CTI adapter? Choose 3 answers

A. It is based on the Salesforce CTI Toolkit and consists of source code, libraries, and files
B. It does NOT require a software install for each call center user on a Windows-based PC.
C. It acts as an intermediary between telephony systems, the salesforce Call Center application, and Salesforce user interface
D. Prebuilt CTI adapters for different telephony systems are available on the Force.com AppExchange
E. It is a server-based software program that controls the appearence and behavior of a Salesforce SoftPhone

Answer: A,C,D

NEW QUESTION # 266
The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

A. Create a case validation rule to ensure cases are owned by a user when closed.
B. Use a data tool to update the owner field on closed cases.
C. Create a case assignment rule to ensure cases are owned by a user when closed.
D. Create a Process Builder and Flow to change the owner on closed cases.

Answer: B,C

NEW QUESTION # 267
Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers

A. Publish Articles to external channels
B. Assign Article types to the Community
C. Enable Article deliveries
D. Enable Public Solutions
E. Configure Content Library permission

Answer: A,B,D

NEW QUESTION # 268
......

For the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) web-based practice exam no special software installation is required. because it is a browser-based Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) practice test. The web-based Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) practice exam works on all operating systems like Mac, Linux, iOS, Android, and Windows. In the same way, IE, Firefox, Opera and Safari, and all the major browsers support the web-based Salesforce Service-Cloud-Consultant Practice Test.

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